Responsible Gaming in Peru: How Authorities Combat Player Addiction Issues

Details of the Country’s Initiative

The state budget fully funds the project through tax revenues from local operators. A portion of these contributions is donated to the Peruvian Institute of Sports for the development and promotion of a healthy lifestyle.

A national commission accountable for ludomania prevention and the rehabilitation of people with an addiction has been operating in Peru for 15+ years under the Ministry of Health. The board constantly expands and includes representatives from many government branches. This factor allows it to coordinate prophylactic and treatment activities in key social and commercial sectors.

The commission’s responsibilities include:

• conducting niche events with educational purposes;
• collecting and disseminating statistical data on the scale of the gambling addiction issue;
• directly collaborating with the Ministry of Education and Science to create and implement excessive play awareness and prevention recommendations.

Responsible Gaming Tools from Operators

A Peruvian entertainment licence can only be obtained if all safety-related conditions are met:

1. Mechanisms for detecting abnormal user behaviour are mandatory.
2. Portal owners are obliged to provide quick access to self-exclusion options.
3. The platform must include comprehensive materials about the risks related to real-money content.
4. Operators are required to display the national regulator’s contacts and pages for accepting complaints about the quality of service.

A key technical nuance is that deposits and withdrawals are only allowed through a single payment channel, the one selected by the client during registration. Additionally, website owners must conduct educational seminars and training sessions for staff. As part of these programs, casino employees learn how to interact with the audience without conflict and quickly respond to atypical behaviour.

Large-Scale National Support

Currently, 277 mental health centres have opened in the country. Each of these facilities has branches specialising particularly in gaming addiction. Similar projects have been implemented in some major medical institutions.

Numerous private and public organisations also address ludomania. One of these is Jugadores Anónimos, which has a network of physical offices in various cities across the country.

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